About us

Sam2Sam Deaf Care Service Ltd was established in 2013. Sam2Sam offers support to all ages who are hearing, hard of hearing, deaf or deaf-blind who require that little extra help and support to live independently in their communities. We also specialise in more complex needs such as neurological, spinal injury and dementia care. All our staff are fully qualified and attend regular refresher courses. We are a committed team and have full DBS checks.

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Professional care services
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Highest standards
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Fully trained staff
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Design care around you
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Flexible care
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Value & celebrate diversity.

At Sam2Sam Deaf Care Service Ltd, we design our care around you. Whether you are in need of care at short-notice, respite support, live-in care post-operative care, rehabilitation, or long-term care, it’s our role to connect with you and your family to create a service that truly works. The first step in this process will always be an initial meeting and assessment, to make sure we understand how we can help.

Speak to our team today >

What makes us difference

How we care

Our work is delivered via small care teams comprised of a team lead who provides case management for clients and supports trained caregivers.  Our teams work closely together within a geographic region and build close relationships between the client and caregiver.
Read our stories from our clients in our brochure.

Download brochure

Meet the team

Our dedicated, friendly carers offer dependable and personalized live-in care and domiciliary care with the advantage of the ability to communicate in sign language. This is an added bonus to the quality of service we deliver. We are a family run business and we pride ourselves on being able to provide an exemplary home care service, placing the customer at the heart of everything we do.

Our Vision & Values

Our Values

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Our customers are the heart of our domain.
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Value and respect customer choice and preference.
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We are committed to delivering excellent services.
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Our staff are open, honest and flexible.
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Take personal responsibility for achieving successful outcomes.
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Value and celebrate diversity.
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We are accountable and committed to delivering value for money.

Our Vision

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To deliver the best care support with an experienced and qualified committed team, driven by its diversity, expertise and innovation.
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To Respect the dignity and human rights of each individual.
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Using our passion and expertise to support people to lead fulfilling lives.
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Working within the community to be successful and inclusive.
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Promoting a socially inclusive environment.

Consultation

Sam2Sam is committed to service user involvement including consulting on all customer-facing policies. Service Users are encouraged to feed back on the services provided by Sam2Sam. During individual care or support sessions, service users are asked about any aspect of service delivery. Each new Service Users is issued with our Service User Guide, which details how we consult and how they can get involved through providing feedback.

Reviews of services

All service users a care and/or plans are developed with the service user to promote that individual’s well-being. The individual’s views, wishes, feelings and beliefs are valued by Sam2Sam who recognised the importance of beginning with the assumption that the individual is best-placed to judge the individual’s well-being and in line with the Care Act 2014.

All Care and/or Support Plans and Risk Assessments are reviewed on a 3-monthly basis or more frequently if required and are recorded on a central database as well as being filed securely.

Contact us

Sam2Sam are experts in providing a high-quality live-in care service. Contact us today and speak to our friendly team to see how we can help you and your family.