Janet Lionel

Janet Lionel has been an integral part of Sam2Sam Deaf Care Service Ltd since the company’s inception, and her unwavering dedication and expertise continue to shape the company’s success. As Office Manager, Janet plays a crucial role in ensuring that the business runs smoothly, efficiently, and with the utmost professionalism.

She is the backbone of the organisation, balancing strategic oversight with day-to-day operational management.
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Janet’s career spans over a decade, during which she has gained extensive experience in both administrative leadership and the care sector. With a strong foundation in office management, staff coordination, and client relations, Janet ensures that all functions, from client scheduling to resource allocation, are meticulously organised.

Her role extends to managing internal communication, overseeing care documentation, and ensuring that the team adheres to compliance regulations, all while maintaining a focus on person-centred care.
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Janet holds a Level 5 Diploma in Management and Leadership, equipping her with the skills to navigate complex administrative responsibilities and effectively manage teams. Additionally, her Level 5 in Health and Social Caredemonstrates her commitment to not just administrative excellence but also a deep understanding of the care industry, enabling her to bridge the gap between office operations and the frontline care staff.

These qualifications highlight Janet’s ongoing dedication to professional development and her passion for high-quality service delivery.
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Furthermore, Janet is qualified in British Sign Language (BSL) Level 3, which allows her to facilitate inclusive communication within the team and with the clients we support. Her BSL skills ensure that those who are Deaf or hard of hearing receive the same level of clear, compassionate communication as any other client, making her an advocate for accessible care.
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With a comprehensive understanding of both the frontline care environment and strategic management, Janet is deeply passionate about creating a supportive, responsive, and person-centred environment for staff and clients alike. Her role involves not only overseeing the day-to-day operations of the office but also working closely with the leadership team to streamline processes, enhance service delivery, and ensure the well-being of both clients and staff.
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In addition to her managerial responsibilities, Janet plays a key role in training and mentoring new staff. She ensures that all team members are equipped with the knowledge and tools they need to succeed, fostering a positive work environment where collaboration and growth are encouraged.

Janet’s leadership style is rooted in integrity, transparency, and a genuine desire to make a meaningful impact in the lives of those she supports.
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Known for her calm and approachable demeanor, Janet is a trusted figure within the organisation. Her ability to balance operational efficiency with a genuine care for people is what sets her apart. Janet remains dedicated to building a nurturing and empowering culture where both clients and staff feel supported, valued, and heard.