Charlotte Matienzo

Charlotte Matienzo is the Support Service Manager at Sam2Sam Deaf Care Service Ltd, where she plays a critical role in ensuring that our service delivery is seamless, efficient, and person-centred. With over seven years in her current role and a solid foundation built from 20 years of administrative and customer service experience, Charlotte brings invaluable organisational and management skills to the team.
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Charlotte’s career began after earning a degree in Mass Communications, but it was during her time in administrative and customer service roles that she discovered her true passion: working with people and making a meaningful difference in their lives. She spent nearly a decade refining her ability to support individuals through effective communication, empathy, and personalised service.

Charlotte’s exceptional organisational skills and keen eye for detail have allowed her to excel in ensuring that both staff and clients are well-supported in an often fast-paced and challenging environment.
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Charlotte joined Sam2Sam Deaf Care Service Ltd in early 2018, bringing her extensive administrative background to the care sector. Since joining the team, she has been instrumental in applying her clerical expertise and managerial skillsto improve the quality of care provided to both Deaf and hearing clients. Her ability to combine customer service excellence with a commitment to care coordination has allowed her to streamline operations and ensure that every client receives the best possible, tailored care.
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A strong believer in person-centred care, Charlotte works diligently to promote independence and well-being for the individuals we support. She plays a pivotal role in managing the coordination of services, ensuring that the care plans are in place and that clients’ needs are met. Whether overseeing the scheduling of visits, facilitating communication between staff and clients, or supporting families with the information they need, Charlotte is always striving to provide a service that is responsive and compassionate.
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Charlotte holds a Level 3 qualification in Health and Social Care and a Level 1 certification in British Sign Language (BSL), which helps her communicate effectively with Deaf clients and supports inclusive communication across the team. She is currently expanding her expertise with her studies for a Level 3 Health and Social Care qualification, which will be followed by Level 5 as she continues to broaden her knowledge of the care sector. Charlotte is dedicated to lifelong learning and believes that ongoing professional development is key to offering the highest standard of care.
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Her role at Sam2Sam is one that embodies her values of compassion, excellence, and respect for those we care for. Charlotte’s dedication to her work and the people she supports ensures that every client receives a personalised care experience that allows them to live their lives with dignity and independence.
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With her strong organisational and leadership skills, Charlotte is a valued member of the team who ensures that everything runs smoothly and that staff, clients, and their families are well taken care of.